Monday, November 16, 2009

Canon Customer Support Experience...

The other day I got a troubling "Error 20" message on my 5D Mark II out of no-where. Nothing happened to cause this, no trauma, no new memory cards/lenses etc. See my previous post for my conversation with my camera....

So... update.

It's working fine now (of course) but I am worried about this happening again on a job, instead of just taking test shots for a photography workshop I was hosting last weekend. It was a little embarrassing giving lessons to a group without a camera. I need a second body, but I have been holding out for the 1D mark IV.

After calling 2 different numbers for Canon, the third gets me to the right person. My favorite quote regarding the problem:

Canon Guy #3: "Well Mr. Morgan, error 20 could be a few different things. It could be a bad memory card, it could be a mirror problem, a dirty connection between the lens sensors and the camera and it might be the card reader in the camera".

Jesse: "Why not give each problem their own error message, perhaps error 20, 21, 22, 23 etc? That way you know for sure what the problem is."

Canon Guy #3: "Well, ughhh, I... ughhh, that would be a good idea, yeah."

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The error message has not come back, even thought I am doing test shots using the same lens, card and shooting conditions as before. There is nothing worse than an intermittent problem....

Is it insane to ponder a switch to Nikon at this point? In the handouts to my class, one of the points I make is once you decide to go with a manufacturer, you are then forever married to the system, and that you lose everything in the divorce. I am considering filing papers...

1 comment:

  1. It's not crazy to be thinking about a switch to Nikon.

    I hate pro/con brand debates. The fact is both Nikon and Canon make some fine cameras. They also make some mediocre cameras. Heck, I think a couple from each company are simply bad (Anything called a Canon Rebel or Nikon D40 spring to mind).

    Here's my most objective $0.02; Canon is technology driven and has a strong heritage of electronic innovation. Nikon has a long-established reputation for making quality cameras and optics.

    My Nikons are built like waterproof tanks. That's why like like them.

    My advice is, choose your system and get a back-up body. Then go buy an inexpensive beginner DSLR kit from ANOTHER manufacturer (like Olympus or Pentax). That way, you're always ready to shoot.

    Ken R.

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